Troubles & Problems

Troubles with Login

• I can't log in to my account
• Can't verify my email or phone number
• I need to update my email address

Troubles with Watch Party

• I cannot invite friends to my Watch
• I can't update my profile
• I cannot chat in watching
• My camera / my phone stopped working
• I cannot use voice chat/video chat on Watching
• I cannot share my link Watch Party

Troubles with Matching and Messaging

• I’m not seeing profiles in Matching
• My messages aren't sending
• Accidentally unmatched someone
• One or more of my matches disappeared

Issue with Billing & Payment

• How do I cancel my subscription?
• Duplicate or incorrect charges
• Can't restore my purchase
• Requesting a refund