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Troubles & Problems
Troubles & Problems
Troubles with Login
I can't log in to my account
Can't verify my email or phone number
I need to update my email address
Troubles with Watch Party
I cannot invite friends to my Watch
I can't update my profile
I cannot chat in watching
My camera / my phone stopped working
I cannot use voice chat/video chat on Watching
I cannot share my link Watch Party
Troubles with Matching and Messaging
I’m not seeing profiles in Matching
My messages aren't sending
Accidentally unmatched someone
One or more of my matches disappeared
Issue with Billing & Payment
How do I cancel my subscription?
Duplicate or incorrect charges
Can't restore my purchase
Requesting a refund
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